Pitchfork

Music Festival

Chicago

INFO

INFO


Festival Grounds
UNION PARK
1501 W. RANDOLPH ST.
CHICAGO, IL 60607

Code of Conduct

Pitchfork seeks to be a welcoming summer festival and community. As a festival guest, you have an active role in creating an enjoyable and accepting environment for your fellow attendees, including speaking out when you see unacceptable behavior. Pitchfork has a zero-tolerance policy for harassment or discrimination of any kind, including but not limited to: race, color, national origin, sex, gender, sexual orientation, gender identity or expression, age, religion, and disability status.

Offensive behavior includes, but is not limited to:

  • Acts of physical assault or battery
  • Verbal abuse
  • Racial or ethnic slurs
  • Groping, sexual assault, or unwanted sexual remarks
  • Stalking
  • Threatening language
  • Any individuals or groups found in violation of this policy may be removed from the festival. If you feel you’ve been harassed, or feel unsafe, please visit our Response and Resource Center, or a festival staff member, or member of our security team.

Festival Dates & Hours

  • Pitchfork Music Festival will take place July 19-21, 2024 at Chicago’s Union Park.
  • Gates will open each day at 12pm. Gate times are subject to change.
  • Main gates for the festival are on Ashland, south of Lake Street, and Washington Blvd./Ogden Ave.
  • You will need a valid photo ID and a digital ticket in order to enter.
  • Children 10 and under can attend the festival for free.

Buying Tickets

3-Day General Admission, PLUS, and VIP tickets are available for sale HERE.

We do not partner with any third-party ticket sellers and cannot verify tickets that are not purchased through the Pitchfork Music Festival website or See Tickets. We strongly encourage you to purchase through one of those 2 places in order to ensure a smooth festival experience.

All tickets are delivered digitally and will be accessible in your e-mail or your See Tickets account. If you cannot find your digital ticket you can contact See Tickets customer support HERE.

 

Q: What is the cost of tickets for minors? Do children under a certain age get in free?

A: 10 and under are free. Older than that are standard price.

Q: I purchased a 3-day pass but only received one ticket, should I use it for all 3 days?

A: Yes, your ticket is good for all three days. Bring it with you all three days. It will only scan once per day.

Q: Are there wristbands? Is re-entry allowed at the festival?

A: Re-entry is not allowed for General Admission ticket holders. There are only wristbands for attendees who have purchased Pitchfork PLUS or VIP tickets and they are able to exit and re-enter as many times as they like.

Ticket Exchange & Refunds

There is a strict NO REFUND policy for this event. By purchasing a ticket to this event you agree to Condé Nast’s User Agreement and Privacy Policy and the event Terms and Conditions.

Payment Plans

A payment plan is available for all ticket types. If you do not complete your payment there are no partial refunds available. All payment plan tickets must be paid in full prior to the event for your tickets to be valid. Payment plans can be canceled at any time, however, in accordance with our terms of purchase there are no refunds for paid or partially paid tickets. In the event of cancellation or non-payment, any deposited funds are forfeited to the producers of the event. Please check your order details carefully before checking out. Any service fees for the payment plan will appear in the total. We are unable to make any changes to your payment plan once your order has been submitted. You must have a valid form of payment on file at all times during your payment plan. In the event of a declined charge, there is a maximum 10-day grace period for you to update your payment information to keep your payment plan current. For additional information on payment plans please visit the See Tickets Help Center

  • GA 3-Day: Initial Payment of $45 with 4 additional installments of $53.63
  • GA 1-Day: Initial Payment of $25 with 4 additional installments of $27.08
  • PLUS 3-Day: Initial Payment of $70 with 4 additional installments of $99.30
  • PLUS 1-Day: Initial Payment of $40 with 4 additional installments of $49.44
  • VIP 3-Day: Initial Payment of $115 with 4 additional installments of $82.31
  • VIP 1-Day: Initial Payment of $70 with 4 additional installments of $93.58

PLUS & VIP

For those looking for an elevated festival experience, we offer PLUS and VIP ticket options. There are special expedited PLUS and VIP entrances where you will pick up your wristband to enter the festival. VIP and PLUS attendees are allowed come and go access through the PLUS and VIP entrances. The PLUS lounge is located directly across from the Blue Stage, and is open to PLUS and VIP ticket holders. The VIP Lounge is located backstage, behind the Green Stage, and is open to VIP ticket holders. For full information on the different ticket perks and pricing, click here

VIP VIEWING

The new VIP ticket includes access to exclusive viewing options, including:

    • Front-of-stage viewing at the two main stages (Green and Red stage)
    • Double-decker VIP Viewing Decks with elevated sightlines of the two main stages
    • Side stage viewing bleachers at the two main stages

Entry to these areas is available on a first-come, first-serve basis. 

Getting to the Festival

CAR: The festival does not provide any parking for festival attendees. There are no sanctioned parking lots for public use in the Union Park area associated with the festival.

TRAIN: The Ashland stop on the Green and Pink lines is right at the northwest corner of the park. There is an accessible entrance

BUS: The Ashland #9 bus runs north/south and stops on the western edge of Union Park. The Madison #20 bus runs east/west and stops just south of the park, it also runs directly from Ogilvie station and is a short walk from Union Station downtown.

BIKE PARKING: Biking is a great way to get to the festival. Every year we provide a safe lot to park your bike while you attend the festival. Location of bike parking to be announced.

On-Site

  • Lost and Found is located in the will call trailer on Ashland Avenue. You can pick up lost and found items at Union park for one week after the festival.
  • By entering the festival grounds you will be agreeing to allow your image to possibly be photographed or filmed for the use of the producers. You are not allowed to bring in video cameras or professional-quality cameras, including cameras with detachable lenses.
  • All acts advertised have confirmed their appearance at the Pitchfork Music Festival. Acts, however, are subject to change without notice. A complete list of set times will be released in the weeks before the festival, but may be subject to change.
  • Credit cards accepted at all points of purchase for beer, wine, and cocktails.
  • Cash-users can purchase drink tickets to redeem for beer, wine and cocktails at the bars.
  • There will be festival and artist merch available at the Merch tent on festival grounds.
  • There are water refill stations available for you to refill your water bottles. Please stay hydrated!

Allowed and Prohibited

  • No outside food or beverage allowed, except two sealed bottles of water. We will allow reusable water bottles but they need to empty upon entry.
  • No video recorders and no cameras with detachable lenses will be allowed on the festival grounds. If you are at all unsure about the equipment you’re planning to bring, leave it at home!

All attendees will be searched upon entering the festival grounds. You will need to empty your pockets, and have all your items examined. If you have an approved-size bag or purse (see Allowed Items List below), security will examine that as well. We reserve the right to refuse entry to anyone. If you bring any of the items on the above prohibited items list into the festival, such items will be confiscated and discarded and you can be subject to removal from the festival based on the sole discretion of festival management. Under no circumstances will festival management hold any prohibited items for you.

Prohibited Items

  • No glass of any kind
  • No weapons of any kind (regardless of permit)
  • No pepper spray
  • No paint of any kind (including paint markers and spray paint)
  • No fireworks
  • No illegal substances
  • No drugs or drug paraphernalia
  • No bike chains, bike locks, wallet chains (that exceed 12 inches in length and a width of 1 inch)
  • No laser pointers
  • No professional grade radios or walkie talkies
  • No tents, canopies, or umbrellas (larger than 1 foot/12 inches)
  • No flags or totem poles
  • No unsealed tampons
  • No pre-filled vape pens (see allowed list below for vape specifics)
  • No stuffed animals/dolls (including stuffed animal purses)
  • No unauthorized/unlicensed vendors
  • No unauthorized solicitation of materials, including handbills, flyers, stickers, beach balls, giveaways, samples, etc.
  • No wagons, skateboards, bicycles, scooters, go-carts, hoverboards, or ATVs
  • No pets, unless it is a service animal
  • No coolers
  • No outside food or drinks
  • No open containers
  • No multi-pocket backpacks or bags
  • No bags bigger than 14” x 11” x 5” (35cm x 28cm x 12cm) including purses
  • No bota bags (empty hydration packs and CamelBaks are permitted; must be able to remove water pouch from bag)
  • No push carts
  • No sports equipment (including frisbees)
  • No flammable products
  • No professional cameras, detachable lenses, tripods, GoPro sticks, monopods, audio recording devices/equipment, or selfie sticks
  • No laptops or iPads/tablets
  • No projectiles or explosives
  • No knives or sharp objects, including pocket knives
  • No water guns or misters
  • No chairs
  • No hammocks
  • No inflatable couches
  • No grills of any kind (including propane and charcoal)
  • No generators
  • No gas masks or tactical gear
  • No aerosol cans (including deodorant, bug spray, sunscreen and perfume)
  • No drones, remote flying devices or unmanned aerial vehicles
  • Any other items deemed as posing a threat to the safe enjoyment of the patrons

Permitted Items

Please visit this website regularly for the most up-to-date information.

  • Strollers accompanied with a child
  • Factory sealed tampons
  • Blankets, sheets, and towels
  • Binoculars
  • Factory sealed vape pens, factory sealed vape cartridges, empty vape pens
  • GoPro Cameras (no GoPro sticks), point and shoot cameras, disposable cameras
  • Bags will be restricted to small purses/satchels/fanny packs/drawstring bags, and may not exceed 14” x 11” x 5” (35cm x 28cm x 12cm)
  • Two factory sealed bottles of water (up to 1 liter each). Security will break the seal upon entry
  • Empty CamelBaks, empty hydration packs (must be able to remove water pouch from bag) and empty water bottles (plastic or aluminum only) with a max size of 36oz.
  • Sun block (non-aerosol). Does not need to be factory sealed.
  • Factory sealed bug spray (non-aerosol). Security will break the seal upon entry
  • Narcan

Volunteers

If you are a non-profit organization interested in partnering with the festival please contact info@pitchforkmusicfestival.com.

We do not accept individual volunteers at the festival. If you are interested in volunteering through one of our nonprofit organizational partners, please check back at our website at a later date for the list of participating organizations.

Vendors and Sponsors

For retail vendor inquiries contact retail@atpluto.com

For food vendor inquiries contact food@atpluto.com

For sponsor inquiries contact ads@pitchfork.com

Press

For press inquiries contact sam@pitchperfectpr.com

First Aid

We have a First Aid tent on-site to assist with pain and discomfort relief, hydration, heat/fatigue, wellbeing breaks, and general assistance and information. The First Aid tent is operated by staff and volunteers with medical or social work training. It includes space for sensory decompression and breast-feeding. First Aid personnel may administer or distribute Narcan, an overdose-reversing drug. Professional emergency medical services are stationed next to the First Aid tent in order to respond to medical emergencies.

Medical Questions

If you have pre-existing medical conditions that require medication, special diets, or simply awareness, please notify our security staff when entering the festival. They can direct you to our first aid tent near the main gate to ensure that medications are properly stored, and other needs are met. Please bring a copy of a letter from a medical professional. If you have any medical-related questions, please email our staff ahead of the festival at info@pitchforkmusicfestival.com.

Medication

Anyone needing prescription medicine at the festival must present the pharmacy-labeled container which states the prescription, dosage, and patient name to our medical staff at each entrance gate. The medicine in the container must match the prescription medicine noted on the label on the container (i.e. the container cannot contain multiple types of medicine). The name on the container must match a government issued ID. Patrons are only allowed a sufficient supply of the prescribed medication for that day. Medicines needing to be inhaled or smoked are prohibited unless in a prescribed inhaler. Over the counter medications are allowed in a sufficient supply for the day. Bottle contents will be verified by medical personnel at the entry gates.

In addition to our First Aid tent and medical staff, Pitchfork Music Festival has an on-site Resource and Response Center where professionally trained counselors and a dedicated security team will be available to attendees who witness or experience behavior in violation of Pitchfork Music Festival’s Code of Conduct.

ADA Access

  • The Pitchfork Music Festival is committed to making its facilities accessible and usable by all patrons and visitors. There are ramps from the sidewalks to the street, ADA accessible restrooms, and in addition to our sidewalk-Accessible entrance on Randolph/Ogden, any persons with accessibility needs are welcome to enter through Gate 1 (onto grass) and Gate 2 (onto pavement). We have designated viewing platforms for ADA festival attendees at all three stages which are all marked on our official festival map. To obtain the wristband iIn order to access these platforms, please check-in with customer assistance at the Box Office (Gate 1)  or the help desk at Gate 2 with the customer assistance desk ADA entrance.
  • In order to help us create the best experience for you, please contact us ahead of time with any questions, needs or concerns. If you need space to store any equipment such as oxygen tanks or insulin, please email us ahead of time at info@pitchforkmusicfestival.com, so that we can make accommodations.

Additional Questions

  • We make every effort to create a safe environment on the festival grounds, including public and private security and medical staff throughout the festival. If you have a specific question regarding safety, security, medical information, or another question regarding the festival please contact us at info@pitchforkmusicfestival.com.
  • For more information as it’s released about lineup, features, vendors, and more go to pitchforkmusicfestival.com and follow up on social media at @pitchforkfest.
  • Register for SMS
  • If you have any questions or concerns regarding your order, please visit seetickets.us.
  • See Tickets Customer Support can be reached via email at help@seetickets.us. (The team will get back to you within 24 hours) or by phone at 1-855-235-2867 (8am–7pm PT, Mon–Sat).

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Want more information about vendor or sponsorship opportunities? ads@pitchfork.com